Last Updated: March 2026 | Version 1.3
This Privacy Policy governs ZO Agency (ABN 93 530 419 578), a performance-driven creative agency operating in Australia. We comply with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable international frameworks including the EU/UK GDPR.
1. Information We Collect
Directly provided: Name, email address, phone number, company name, project briefs, and payment information submitted via our contact forms or during client onboarding. Automatically collected: IP address, browser type, device information, pages visited, and session duration via cookies and analytics tools. From third parties: Performance and audience data from advertising platforms including Meta, Google, TikTok, and LinkedIn where we manage campaigns on your behalf.
2. How We Use Your Information
We use your information to respond to enquiries, deliver contracted services, process payments, send project updates and reports, improve our website, fulfil legal obligations, and prevent fraud. We will never use your personal data for unsolicited direct marketing without your explicit consent.
3. Disclosure of Information
We do not sell your personal information. We may disclose information to trusted third-party service providers (e.g. cloud hosting, payment processors), advertising platforms where necessary to deliver your campaigns, professional advisors (legal, accounting), and government or regulatory bodies where required by Australian law, including under a valid court order or the Notifiable Data Breaches (NDB) scheme.
4. Security & Retention
We protect your data using TLS/SSL encryption, role-based access controls, and secure cloud infrastructure. Client records are retained for a minimum of 7 years in accordance with Australian tax and corporate law. We will notify affected individuals and the OAIC promptly in the event of an eligible data breach.
5. Your Rights
Under the Australian Privacy Principles, you have the right to request access to your personal information (APP 12) and to request corrections (APP 13). EEA and UK residents also hold rights to erasure and data portability under the GDPR. To exercise any of these rights contact us at [email protected]. Unresolved complaints may be referred to the OAIC at www.oaic.gov.au or 1300 363 992.
6. Cookies
Our website uses strictly necessary cookies required for operation, analytics cookies (Google Analytics 4), and advertising cookies (Meta Pixel, Google Ads) to measure campaign performance. You may manage or disable cookies through your browser settings.
7. Contact
For privacy-related enquiries contact ZO Agency at [email protected]. We aim to respond within 30 days.
CEO
COO